 100% Satisfaction, 30-Day No Questions Asked Money Back Guarantee
YOGAaccessories.com is committed to offering products of performance, style and comfort. We offer the highest quality products, outstanding customer service, and the best prices, backed by a 30-day No Questions Asked money back guarantee. We want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with a product you ordered, we'll exchange it, replace it or refund your money, simply contact us within 30 days of the date of purchase. Please read our return policy below for details about returning merchandise. NOTE: There are NO REFUNDS on International orders.
| Refer to our returns policy for further details. Extra charges may be applied if return policy instructions are not followed. |
Minimum Order Policy
In order to keep our prices and shipping costs as low as possible, we require a minimum order of $15.00
Return Policy
We pride ourselves on our very customer-friendly return policy. If you are in any way disappointed with a product you ordered, we'll exchange it, replace it or refund your money, simply contact us within 30 days of the date of purchase. If you receive an item that was damaged in transit or is defective please notify us within 5 days of receiving the item. We would gladly provide a replacement at no charge and arrange to have the defective item(s) picked up.
All other returns must be authorized within 30 calendar days from the date of purchase.
We will refund 100% (less shipping charges) on items that are returned in new condition within 30 days from the date of purchase. We will refund 100% (less shipping charges) if you are not satisfied with a product for whatever reason (used or not) within 30 days from the date of purchase. Please note that some products may have a small restocking fee. Any products with a restocking fee will be clearly identified in the product description.
- Additional shipping fees may be charged after order is processed if shipping information is not accurate.
- We cannot accept returns for items that have been damaged in any way, unless the damage is due to a defect in the product or as a result of damage during shipping by us.
- No refunds are issued on DVDs and CDs.
- Shipping charges will not be refunded.
- Special orders cannot be refunded or returned.
- Closeout items cannot be refunded or returned.
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We are unable to accept returns on international orders (i.e., Canada).
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Please note that for orders to Canada, tax duty brokerage fees will be applied by customs which will not be refunded.
Please be sure to properly insure your package(s). FedEx and UPS include tracking and insurance, although you may want to purchase additional insurance. The US Postal Service does not include tracking or insurance, so we advise that you purchase it for a nominal fee. We cannot assume responsibility for items that are lost in the mail when being returned.
Once we receive the merchandise back from you, we will send you an email confirming that your return has been processed. If a refund is due, we will issue a credit at that time. If an additional amount is owed, please include an authorization to charge the difference. Otherwise, we will immediately send out the exchange item(s).
Please allow at least 10 business days for your return to be processed. If you have any additional questions or concerns, please contact Returns@yogaaccessories.com or call us at 888-886-YOGA (9642).
Product-Specific Returns
Your satisfaction is very important to us. Some items (such as clothing, jewelry, DVDs/CDs, or health and beauty items) may have special return policies. Items with a different or unique return policy or procedure are clearly marked on their respective product pages. Due to the freshness of some of the ingredients used in our health and beauty products, some items may only be returned within a limited time-frame. Any special return policies are clearly noted on the product page. If you are unsure or have questions regarding the return policy of a specific product, we encourage you to contact us via e-mail at CustomerService@yogaaccessories.com and we would be happy to answer any questions that you may have.
The Return Process
Please log into your account (http://www.yogaaccessories.com/myaccount.asp) to get a Return Merchandise Authorization (RMA) number. Do not just send your items back for return without first getting an RMA number.
If you have any additional questions about returns or our policies, email us at Returns@yogaaccessories.com or call us toll free at 888-886-YOGA (9642).
Order Cancellation
If you wish to cancel an order after it has been placed online, you must call our customer service department at 888-886-YOGA (9642). You will be refunded the entire amount of the order but only if it has not been shipped. Please remember that we process orders and send them to our warehouse within minutes of receiving your paid order. If we are unable to cancel your order prior to shipping, please complete a request for RMA via your account (http://www.yogaaccessories.com/myaccount.asp).
If you have any additional questions, please feel free to email us at Returns@yogaaccessories.com or call us toll free at 888-886-YOGA (9642).
International Orders
We automatically ship Web orders to Canada and Puerto Rico. For other international orders, please contact us via email at Sales@yogaaccessories.com or call us toll free at 888-886-YOGA (9642) or 973-779-2282. Please note that for orders to Canada, and many other countries, tax, duty, brokerage, and other fees may be applied by customs which will NOT be refunded. Also note that since some items may ship seperately, customs may assess charges on each individual item shipped.
Security
Protecting your security and privacy is a top goal at YOGAaccessories.com. We respect your confidential information do everything we can to protect it. Please refer to our Privacy and Security section for more information.
Wholesale and Special Orders
For large or wholesale orders, we reserve the right to charge up to a 15% restocking fee for returned items. This minimal charge covers our costs to receive the order and restock the inventory. For questions about possible restocking fees, please contact us before returning your order.
If you have any additional questions, please feel free to email us at Returns@yogaaccessories.com or call us toll free at 888-886-YOGA (9642).
Purchase Orders
We gladly accept purchase orders. For additional details, please refer to our purchase orders page.
Liability
We do not offer medical opinions on the use of yoga, pilates or any exercise program. As with any exercise product or program, consult your physician prior to use of the products offered here. These products should not be used by children. Use by pregnant women should be under the direct control of a physician.
The purchaser bears full responsibility for ensuring that the products are properly maintained. Mats and rugs may become wet during exercise or washing. Avoid use of wet rugs and mats, as they may become slippery. The anti-burst balls may be ruptured if they are used improperly or are poorly maintained.
YOGAaccessories.com, its owners and representatives disclaim any warranties and liability for injury caused by use of the products sold herein. By purchasing products from this website, you acknowledge receiving the warnings and limitations of liability herein.
Same Day Shipping and Order Processing
Orders received by 12pm EST/9am PST M-F will ship the same day. If your order is high priority, please contact us by phone and we will do our best to get your order shipped as quickly as possible. For the fastest order processing, please pay with a credit card or PayPal. Please note that certain items may ship seperately. Also note that certain items may ship via UPS Ground only (no matter what shipping method is selected and charged at checkout). Such items will be identified in the shipping policy section on the item's description page.
Coupons & Promotions
YOGAaccessories.com may offer special promotions (and coupons) to our customers providing additional discounts and savings. These promotions are limited to retail orders only and exclude wholesale or quantity pricing, special orders, and custom printing. We also reserve the right to modify or change a promotion at any time. We are not liable for errors or misprints in the promotion. If you have any comments or questions regarding a specific promotion, please feel free to contact us via email to Sales@yogaaccessories.com
Pay By Check
For payment with a check, it may take up to 5 business days for your order to be processed. If you have received or created a pay by mail or telephone order on our website, please print and include a copy with your check.
Our Mailing Address for Payment
YOGAaccessories.com
1360 Clifton Avenue, Suite 901
Clifton, NJ 07012
| Please do not send your returns to this address. Refer to our returns policy for further details. Extra charges may be applied if return policy instructions are not followed. |
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