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YOGAaccessories.com is committed to offering products of performance, style and comfort. We offer the highest quality products, outstanding customer service, and the best prices, backed by a 30-day No Questions Asked money back guarantee. We want you to be completely satisfied with every purchase you make. If you are in any way dissatisfied with a product you ordered, we'll replace it or refund your money, simply contact us within 30 days of the date of purchase. Please read our return policy below for details about returning merchandise. NOTE: There are NO REFUNDS on International orders if the order has been refused by buyer due to duties and fees by customs.
Refer to our returns policy for further details. Extra charges may be applied if return policy instructions are not followed.
We pride ourselves on our very customer-friendly return policy. If you are in any way disappointed with a product you ordered, we'll replace it or refund your money, simply contact us within 30 days of the date of purchase. If you receive an item that was damaged in transit or is defective please notify us within 5 days of receiving the item. We would gladly provide a replacement at no charge and arrange to have the defective item(s) picked up.
All other returns must be authorized within 30 calendar days from the date of purchase.
We will refund 100% (less shipping charges) on items that are returned in NEW CONDITION within 30 days from the date of purchase. We will issue store credit if products have been opened/used, as they are no longer in resellable condition, within 30 days from the date of purchase. Please note that some products may have a small restocking fee. Any products with a restocking fee will be clearly identified in the product description. Note: Because the return policy differs on some products, each product page must be read carefully for returns related to that product.
- Additional shipping fees may be charged after order is processed if shipping information is not accurate.
- We cannot accept returns for items that have been damaged in any way, unless the damage is due to a defect in the product or as a result of damage during shipping by us.
- Customers are responsible for paying all return shipping fees
- No refunds are issued on DVDs and CDs.
- Shipping charges will not be refunded.
- Custom orders cannot be refunded or returned.
- Closeout items cannot be refunded or returned.
- We are unable to accept returns on international orders (i.e., Canada).
- Please note that for orders to Canada, tax duty brokerage fees will be applied by customs which will not be refunded.
Please be sure to properly insure your package(s). FedEx and UPS include tracking and insurance, although you may want to purchase additional insurance. The US Postal Service does not include tracking or insurance, so we advise that you purchase it for a nominal fee. We cannot assume responsibility for items that are lost in the mail when being returned.
Once we receive the merchandise back from you, we will send you an email confirming that your return has been processed. If a refund is due, we will issue a credit at that time. If an additional amount is owed, please include an authorization to charge the difference. Otherwise, we will immediately send out the exchange item(s).
Please call us toll free at 888-886-YOGA (9642) to get a Return Merchandise Authorization (RMA) number. Do not just send your items back for return without first getting an RMA number.
If you wish to cancel an order after it has been placed online, you must call our customer service department at 888-886-YOGA (9642). You will be refunded the entire amount of the order but only if it has not been shipped. Please remember that we process orders and send them to our warehouse within minutes of receiving your paid order. If we are unable to cancel your order prior to shipping, please complete a request for RMA via your account (http://www.yogaaccessories.com/myaccount.asp).
Wholesale and Special Orders may be subject to fees, please see details below. If you have any additional questions, please feel free to email us at Returns@yogaaccessories.com or call us toll free at 888-886-YOGA (9642).
For large or wholesale orders, we reserve the right to charge up to a 15% restocking fee for returned items. This minimal charge covers our costs to receive the order and restock the inventory. For questions about possible restocking fees, please contact us before returning your order.
By completing a purchase for YB products from YOGAaccessories, you agree to the following terms and conditions:
In order to maintain the quality of customer service, inventory levels and item selection for our customers, only Authorized YOGAaccessories Amazon Resellers (AZR) have the right to sell YOGAaccessories Brand (YB) products on Amazon, and have been granted permission to link to our Amazon page, and use our UPC codes for selling on Amazon. YOGAaccessories is the sole and exclusive agency for approving an AZR and granting the rights to sell YB products on Amazon. Purchasing from YOGAaccessories does not automatically grant to the purchaser or anyone else AZR status. YOGAaccessories at its sole discretion may choose to grant AZR status, and may unreasonably withhold AZR status from a purchaser of YB products. AZR status is granted explicitly in writing by YOGAaccessories only. AZR status is explicitly limited to those who are currently in the program. YOGAaccessories is not granting AZR status at this time.
The wholesale price extended to you when you completed your wholesale order for YB products from YOGAaccessories includes a discount for Market Development Funds (MDF) that you should use to build your own proprietary sales channel for the YB products you purchase from us.
You may not sell YB products on Amazon as a non-AZR. As a Non-AZR, if the YB products you purchase become available for sale or are sold on Amazon, or any Amazon affiliated site, by you or anyone else that is not an AZR, you hereby agree to pay, on demand, to YOGAaccessories, the MDF which is the sum equivalent to the entire wholesale discount applied at the time of the purchase of the YB products; and you hereby also agree to pay, on demand, to YOGAaccessories, an additional reseller authorization fee of $10,000.
As a non-AZR you may sell YB products you purchase from us on Amazon without the re-payment of MDF as described above if you remove all YOGAaccessories identifying markings from the product and product listing pages, including but not limited to YOGAaccessories UPC labels and codes.
You also agree that you will be responsible for any and all legal fees YOGAaccessories incurs as a result of such sales on Amazon, and the collection of any such fees.
We do not offer medical opinions on the use of yoga, pilates or any exercise program. As with any exercise product or program, consult your physician prior to use of the products offered here. These products should not be used by children. Use by pregnant women should be under the direct control of a physician.
The purchaser bears full responsibility for ensuring that the products are properly maintained. Mats and rugs may become wet during exercise or washing. Avoid use of wet rugs and mats, as they may become slippery. The anti-burst balls may be ruptured if they are used improperly or are poorly maintained.
YOGAaccessories.com, its owners and representatives disclaim any warranties and liability for injury caused by use of the products sold herein. By purchasing products from this website, you acknowledge receiving the warnings and limitations of liability herein.
2915 W Leigh Street Suite A
Richmond, VA 23230
Please do not send your returns to this address. Refer to our returns policy for further details. Extra charges may be applied if return policy instructions are not followed.